Shipping policy

# Shipping Policy

**Soft Lines Co.**

## Processing Time

Orders are processed within **1–3 business days** (Monday–Friday, excluding holidays) after payment confirmation. You'll receive a confirmation email once your order ships, with tracking information included.

## Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

| Method | Estimated Delivery | Cost |
| Standard | 10-15 business days | Calculated at checkout |

Delivery times are estimates from the date of shipment, not the date of order, and don't include our 1–3 day processing time. Please note shipping may take a couple of extra days when packaging and shipping is busy.

## Domestic Shipping

We currently ship within the **United States**.

## International Shipping

We do not currently offer international shipping.

## Order Tracking

Once your order ships, you'll receive an email with a tracking number and link. Please allow 24–48 hours for tracking information to update after you receive it.

## Shipping Delays

We are not responsible for delays caused by the carrier, weather, customs, or other events outside our control. If your order is significantly delayed, contact us at shop@softlines.org and we'll help track it down.

## Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error after placing your order, contact us at shop@softlines.org as soon as possible — we can only make changes before the order ships.

## Lost or Stolen Packages

Soft Lines Co. is not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If this happens, please file a claim with the carrier directly; we're happy to help provide any documentation needed.

## Questions

Reach us at **shop@softlines.org** with any shipping questions.