Refund policy

Thanks for shopping with us. If something isn’t right, we want to make it easy to fix.

You have 30 days from the date you receive your order to request a return. To be eligible:

• Item must be unworn, unwashed, and in its original condition

• Original tags must still be attached

• Proof of purchase (order number or receipt) is required

To start a return, email us at [your support email] with your order number and the item(s) you’d like to return. We’ll send you instructions on where to send your package.

Items sent back without first requesting a return may not be accepted.

Once we receive and inspect your return, we’ll notify you whether it’s approved. If approved, you’ll be refunded automatically to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund.

Need a different size or color? The fastest way is to return the original item and place a new order for the item you want.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, we’ll cover return shipping and send a prepaid label.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us immediately at shop@softlines.org if the item is defective, damaged, or you received the wrong item, so we can evaluate the issue and make it right.

• Final sale / clearance items

• Gift cards

If you haven’t received a refund yet:

1. Check your bank account again

2. Contact your credit card company — it may take some time before your refund is officially posted

3. Contact your bank — there’s often processing time before a refund shows up

4. If you’ve done this and still haven’t received your refund, contact us at shop@softlines.org

Questions about your return or refund? Reach us at shop@softlines.org